Frequently asked questions

EPOCH

How do I book my place on EPOCH?


EPOCH is an event for groups of 25 people or more. For a group booking please contact us at events@underthecandlelight.com.




How can I contact you?


You can contact us via any of the below options:

  1. Email, at: events@underthecandlelight.com
  2. Whatsapp
  3. Phone call at: +357 99589920

    That's it!




What if there's bad weather on the date I have booked an EPOCH ticket?


There's a possibility of last-minute cancellation, due to heavy rainfall on the day of the event. Having said that, Cyprus is famous for offering more than 300 days of sunshine, therefore, this is very rare. If a cancellation takes place, due to bad weather or other variables beyond our control, we will be able to reschedule. Part of the beauty of holding an event out in nature is being susceptible to the weather forecast! :)




What is your cancellation policy?


CANCELLATION POLICY: If you cancel your booked date up to 60 days prior to the event you will get a full refund. If you cancel your ticket between 59 to 15 days before the event, you will get a 50% refund. If you cancel within 14 days before the event, no refund will be reimbursed.

The event is held outdoors. By booking a date you agree that in case of cancellation due to unforeseen circumstances, (i.e. very bad weather), we will reschedule your booking. We thank you for your understanding and we are looking forward to seeing you there.




What languages are EPOCH events taking place in?


The main event languages are English and Greek. German and Italian might also be spoken by some members of our team, but no promises!




Is EPOCH accessible to people with disabilities?


The area where EPOCH is taking place is outdoors. The floor is sandy and uneven. Having said that, the main area is relatively flat, therefore, we believe that it's wheelchair accessible.

Please feel free to contact us if you need more information.





Weddings

I am interested in your wedding services, where do I start?


A good start would be to call us at +357 99589920. You can tell us what you are looking for and then we can let you know of what options we can offer you. Looking forward to hearing from you!




How can I contact you?


You can contact us via any of the below options:

  1. Chat Box
    You can find the Chat Box on the right lower corner of any page of our website: www.underthecandlelight.com
  2. Email, at:
  3. Whatsapp
  4. Phone call at: +357 99589920

    That's it!




Do you offer same sex civil unions?


Yes, we do!




What type of wedding services can you offer?


You are at luck! Our expert team doesn't just offer you one of the most romantic venues to marry in, nor does it just decorate your wedding. Under the Candlelight Events is proudly powered by Bandster, the largest database of wedding services and entertainment in Cyprus. Therefore, in the good hands of our team, all you have to do yourself is register your wedding day with the autorities, find your wedding attires, your wedding rings and invite your guests. Examples of things we can cover for you: Venue Catering Floral decoration Photography/Videography Officiant Symbolic ceremony Reception setup Live music (for example, function bands, classical quartets, harp, saxophone or violin soloists, wedding singers, etc) DJ Lights & Sound Entertainers MC Fireworks and pyrotechnics and more.